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You can then type in a word or question. It can post you to information and local services where you can access support. You can find the organisation website address on InformationNOW and visit their site for updates.

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Referral Agent. Making a Complaint You can complain bytelephone, letter or by filling out and returning the complaints form on the Newcastel Services website.

Your feedback helps them to assess and improve the services they provide. You will always be told which complaints procedure is being used and what you can adultt from it.

This will ensure that t funding arrangement can be put in place. Fees newvastle funding Gateshead services At these services, there are no individual care fees.

This includes help to find the right equipment for you, help to stay at home, meals on wheels and gardening. Support to get your voice heard Advocacy is free, independent support to help you get your voice heard.

Home Information Complaining to Adult Services Complaining to Adult Services If you are not happy with the service that you receive from Community Health and Social Care Direct, or if you feel that something has gone wrong, the council needs to know. After receiving newacstle complaint, the team will send you a letter explaining what will sdrvices next. It will give you some answers to choose from.

Available 24 hours a day, 7 days a week.

Adult care services

Last updated: February 17, Send us a comment about this Related articles. Their job is to investigate complaints in a fair dault independent way. We don't ask for any personal information.

This can take a minute to load. Advocacy support may also be given to people on supervised community treatment or on guardianship orders, or if their treatment is subject to certain special rules. If it can't help you, it will direct you to another service.

Is there aduult else who can help? Contact ComplaintsAdults newcastle. If you have a problem with a council service, you should first complain to the council.


Consequently, a care agreement from Newcastle Council must be arranged prior to admission. Visit the dedicated coronavirus web for Newcastle City Council.

They offer: information, advice and support to adults and their carers assessments to find out what support is available to you help to live independently in your own home short term rehabilitation services equipment and aids to make life easier crisis support safeguarding advice and emergency support. But if you are still not satisfied, they may be able to help. If you are not comfortable making the complaint yourself, you can ask a friend or relative to contact Adult Services for you.

It is a free service. The BOT will introduce itself and ask you a couple of questions.

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If newcaatle is not possible, they will begin a complaints process. Advocacy organisations can pair you up with an independent advocate who is on your side if you need support.

Normally, they will try to sort out the problem straightaway if they can, without you needing to do anything else. For people not subject to Section newcaetle, Mental Health Concern neewcastle be required to carry out its statutory responsibility to deduct the required amounts from relevant state benefits. Contact Care and Support for Adults Community Health and Social Care Direct is the team to contact for more information about social care, support available and needs assessments.